Tenant FAQ’s

If you’ve got any questions as a tenant, please explore the frequently asked questions below.

If you’ve got a question not listed below, please enter your question via the Contact Us form and our team will get back to you shortly.

You can report maintenance requests/jobs directly through PropertyMe. When lodging requests, please be as specific as possible and include images of the request where required. Alternatively, you can email your Property Manager with a thorough description of the request and attach relevant images and video of the issue.

You can find details of emergency contact numbers on your lease agreement which is located in PropertyMe.

In the event that the emergency contact numbers are not available, please do your best to find an emergency supplier that is available to solve the issue. In the event that you have needed to use a supplier not prescribed for in your lease agreement, please email your Property Manager all details relevant to the incident.

You can contact the Head Office if you still need help.

You will receive an email from Housemark with instructions as to how you can create your account with PropertyMe. If you have not received this email (please remember to check spam!), please email your Property Manager. Look out for your email on the day you move in.

We aim to solve all requests within 14 days. Please note that all requests are subject to tradesmen availability and we always endeavour to complete requests as quickly as possible. If your request has not been completed within 14 days, please email your Property Manager with a follow up.

You can track the status of your request in the Tenant Portal in PropertyMe.

If it’s an emergency, please follow the instructions under the “emergency” question above.

In the event of a break lease situation, please send an email to your Property Manager advising that you intend on breaking the lease, including the reasoning and the date you intend on leaving. There is a fee involved in breaking a lease which you will need to agree to prior to the break lease being finalised.

Once an agreement is reached, you will be sent forms to sign to terminate your tenancy.

Please not that, depending on the complexity of the vacate, it may take some time before a break lease can be finalised.

You will be sent an email by Housemark if you are required to lodge an additional bond. Please follow the instructions in the email of contact your Property Manager if you need any assistance.

You will be sent an email by Housemark to lodge your bond. Please follow the instructions in the email of contact your Property Manager if you need any assistance.

We’ll send you a welcome email which includes all relevant documentation, login details for PropertyMe and who your Property Manager is and how to get in contact with them if required.

The due date of your rent will be specified in your lease agreement, which can be accessed through PropertyMe or your emails.

All updates for the application of the property you have applied for will be emailed to you. If there is any further information we require from you as a tenant, we will notify you. 

All maintenance requests will be updated via PropertyMe. 

All Housemark open homes are uploaded online through realestate.com.au.

If it’s urgent or you have a special request, please email [email protected] to arrange a private inspection. 

Yes! Housemark can facilitate virtual inspections. Please email [email protected] with the information on the property that you’re interested in.

Please also include the date and time you’re wanting the virtual inspection.

Our leasing consultants will get back to you as soon as possible with regard to their availability. 

We have a strict 24 hour return time response to all queries from tenants, landlords and tradespeople.

If you haven’t heard from anyone in this time frame (excluding weekends and public holidays), please call our office and our receptionist will be able to further assist you. 

To apply for a property with Housemark, please go to our website at and click “For Rent” in the menu. Alternatively, you can use your 2apply login to submit an application.

We generally give a timeframe of 3-4 business days after the first open home of the property. 

If you believe you have paid rent and the arrears email is a false statement, please send a screenshot of the transaction of the rental payment to [email protected] and our accounts team will contact you as soon as possible.

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