Success Story
“Housemark Transformed My Property Management Experience from Stressful to Seamless.”
FORTUNE'S STORY
ABOUT
Fortune is a seasoned property investor living in Wollongong, south of Sydney, with one of her investment properties in Queensland. For nearly a decade, she remained loyal to her previous property manager until a series of unresolved issues compelled her to seek better management. This decision led her to Housemark, where she found the proactive support and communication she needed to manage her property effectively.
EXPERIENCE
Fortune’s experience with Housemark was a significant improvement over her previous property management. She was frustrated by the lack of communication and rent management with her former manager, but Housemark quickly changed her perspective.
RESULTS
WATCH FORTUNE'S TESTIMONIAL
Fortune Mercado’s journey as a property investor took a transformative turn when she decided to switch to Housemark after nearly a decade of frustration with her previous property manager. Living in Wollongong, far from her Queensland investment property, Fortune relied on property managers to keep things running smoothly. However, consistent issues, including stagnant rent rates and poor communication, left her disillusioned.
The breaking point came when her previous manager failed to notify her about two months of missed rent payments. “I feel like they were on the tenant’s side,” Fortune lamented. Determined to take control of her investment, she reached out to a property investor group, where she discovered Housemark and Claire, the manager who would turn things around.
From the moment Fortune engaged with Claire, the difference was palpable.
“It was night and day, a very different experience”
Claire’s proactive communication and detailed explanations of processes provided the transparency Fortune had been missing. Within a week, Housemark had resolved the arrears, managed the eviction of a problematic tenant, and prepared the property for new tenants.The onboarding process was smooth, thanks to Housemark’s exceptional support.
This swift action was a revelation for Fortune, who finally found peace of mind.
“I can sleep at night knowing someone is really looking after our interests”
Housemark’s commitment to her investment transformed her experience from one of stress and frustration to one of confidence and relief.
For Fortune, the choice to switch to Housemark was clear. “Choosing the right property manager is equally important as choosing the right investment,” she reflected. And with Housemark, she found a partner who truly had her best interests at heart.
HOUSEMARK SUCCESS STORIES
The Pande's
Based in Adelaide, the Pande family is are property investors who prioritised buying a home for their family in the year 2000.
Andrew
Brisbane-based Andrew began his journey in 2010 while juggling a young family and a demanding work schedule.